FAQs
Q: What standard member benefits are included in the Adventure Advocates Association Membership?
A:
- Online Gear/Shopping Discounts
- Travel Assistance Services
- 24 Hour Roadside Assistance
- 24 Hour Toll Free Nurse Line
- Vitamin Discounts
- Lodging/Hotel Savings
- Rental Car Savings
- Air Evacuation/Repatriation while traveling
A: When joining Adventure Advocates, you can choose to be protected by our accident medical expense insurance benefit by joining at the Gold, Silver, Bronze or Core Levels. The accident insurance benefit protects members 24 hours a day, 7 days a week from accident related medical expenses (certain exclusions and limitations apply). This program is important if you find yourself leading an active lifestyle without the protection of health insurance, and also works as a supplement to most health insurance policies by protecting against out-of-pocket expenses. Please visit our Member Benefits page for more information on the many accident plans that are available. Click here to learn more!
Q: How do I print my membership card and/or claim forms?
A: You need be registered in the members only portal and visit this portal to print your membership card and claim forms.
Q: How do I register my membership account in the Adventure Advocates website?
A: Go to adventureadvocates.com and click on the membership sign-in button. There is a link for first time members to register. This will allow you to view your member profile and gain access to all of your member benefits.
Q: I am not getting e-mails from Adventure Advocates notifying me of membership payments, payment failures and other important account information.
A: Check the spam settings on your e-mail account and enable messages coming from info@adventureadvocates.com and AdventureAdvocates@memberlodge.org to be received into your inbox. We have found that many or our messages end up in the spam folder of our member’s e-mail accounts.
Q: My credit card or bank card has been lost, stolen or cancelled, how do I update my payment information to insure that my membership benefits are not interupted?
A: Call the Adventure Advocates marketing and administration office at 1-800-211-9002 for assistance from a representative.
Q: I just got into an accident, how do I start the claim process?
A: If you are insured, or the accident occurred at a covered event (many race events have coverage as part of the entry fee or association dues) you need to pursue the claim first through your personal health insurance or event coverage. If you do not have any other insurance/coverage for the accident or any out-of-pocket expenses that your health insurance or event coverage does not cover (co-pays, deductibles, etc...) the claim can be submitted for reimbursement through Adventure Advocates. Members need to collect the itemized invoice(s) for all out-of-pocket medical expenses. The invoice(s) should have diagnosis and procedure codes that allow our claims administrator to properly identify the nature of medical treatment. The member needs to print off the Accident Medical Expense Insurance Claim Form from the member’s portal on the Adventure Advocates website and submit the completed form and invoice(s) to the address given at the top of the claim form.
Q: I have submitted a claim to the claim administrator and a reasonable amount of time has passed without payment – how do I check on my claim?
A: Call the Claims Administrator customer service office at 1-877-902-9919 for assistance.